This is a topic I have been meaning to write about since I first got started with ActiveRain at the beginning of this month, and this morning I finally reached my boiling point with this topic, so I am taking to my blog to "Vent", for lack of a better term.
I was on my way to work today, when I decided to do my bi-weekly check on one of my vacant listings. I check all my vacant listings twice a week, to ensure all doors and windows are locked properly, that no vandalism has occurred, and to collect business cards from all Realtors who have shown the home, to follow up with them on feedback from their buyers, as I love to pass along real time opinions to my seller, it's just one of the many ways I show my sellers that their home is my #1 PRIORITY!
I pull up to the home (8:00 AM) and see that there is a car in the driveway, so I immediately decide to wait a few minutes to enter, as I assume its being shown, and albeit its a little early, I do not want to interrupt a showing. After a few minutes of checking emails, I decide to enter, as I am already running behind schedule with a million things on the agenda for today at the office.
I enter to find two people in the home, each of them not older than 25, discussing the floor plan, the home, and a potential offer. I politely ask which one of them is the agent so that I could alert them that the home was moved into PENDING status on Sunday. They both lowered their heads, and said that neither of them were agents, that their agent gave them the code to enter, since the agent couldn't make it to the showing.
My first instinct was to give them each a tongue lashing, but I quickly assessed the situation and determined that, after speaking with them for 5 minutes, their agent rarely met them to show them property, and always gave them the code to enter, telling them to go early in the day, or later in the day, to avoid running into any other agents. I did my quick check of the property, made sure everything was locked up, and escorted them out. I quickly jotted down their agent's name and number, before watching them take off from the property.
This has been an alarming trend in our area. I have probably shown a dozen homes to clients, where I found buyers without agents inside, each time the same story, the buyer's agent couldn't make it, so they gave us the code. In one circumstance, I phoned not only the listing agent, but the police as the two characters inside the home were stealing the appliances, and it was later found out that their point of entry was the combo lockbox, and it was later revealed they got the code from an out of area agent.
So, not only do we have selling agents giving out the combo codes to their run of the mill everyday clients, but we have "cold call" "buyers" being given the combo, when the selling agent has NEVER even met them! This is very alarming to me, and these agents should lose, or have their licenses RESTRICTED at the least! You are not only failing to do your job, but you are allowing, in certain circumstances, total strangers into a $300,000 home, with no IDEA of what their true intentions are!
Now, for the sake of argument, lets say the code you gave out was to a family friend. A buyer you know would NEVER do anything wrong, and one you trust with your life. So you gave out the code, they went and looked at the home, left, and forgot to lock the back slider. Next day you get a call from the listing agent, telling you that you were the last agent to request the code to show, and that the home had been vandalized that night. WHAT DO YOU DO? Because that "family friend", the one you "trust with your life" just made a simple mistake, yet one that cost the sellers $2,500 as that "unlocked slider" led to the theft of a full set of stainless steel LG appliances (Personally have seen this happen to an agent in my office's listing, he was the listing agent)
As a selling agent, if you can rationalize even 1% giving your buyer, or even worse, giving a cold call a combo code to a property, simply because you can't, or don't wish to drive across town to actually show the home, then you should LOSE YOUR LICENSE! When you became a Realtor, you were expected to adhere to a code of ethics, and this goes against that code! You not only put the seller at risk of a loss, but you put yourself at the risk of a lawsuit.
I finally think I have a "hot button" topic that EVERYONE can agree with. Giving a code out to your buyers is NEVER OK! If you can't show the home, refer them to someone who can, or reschedule the showing to a time convenient to you! DON'T COMPROMISE YOUR INTEGRITY AND DO THE RIGHT THING!

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Lloyd Cullen Real Estate
Short Sale Expert, Short Sale Help, Short Sale Specialist, Short Sale Agent, Short Sale Realtor
Specializing in Relocation, Short Sales, Bank Repos, Traditional Sales, working with buyers, and much more!