Unfortunately I *AM* tech support working in a home office.
My internet went down at approximately 8:30 AM on Wednesday morning and didn't get back up and running until sometime after 6 PM on Thursday.
Yesterday I spent an abundance of time playing "catch up" on emails, blogging, pulling comps for a seller, finishing BPOs, etc.
I wake up this AM and we are DOWN again and we won't be up until Monday PM. I am running tethered to my PC via my iPhone. I was kind of looking forward to using this day to finish up my blog posts for the week while man pal is out golfing for the entire day. With the iPhone tethered it feels like I am running on dial up so the neighborhood videos won't get uploaded to youtube (I have to be careful with the amount of data I use also, did I mention that?)
Do any of my AR pals run Clear for their internet service? If you do, how reliable is it and how fast is it? I left cox communications years ago for sprint which turned into embarq which is now centurylink for the same issues (lack of reliability.
On Wednesday I was sent on a wild goose chase as they suggested a new modem (that would cost me 4.95 a month) would be helpful. Went and got that shortly after they opened at 9. Was still in control of my day and when I got back and plugged the sucker in (hoping to finish the BPOs that I just got photos for) it's still not working.
The problem turns out to be my phone line when I call again. Phone line goes up at noon-thirty ish and internet is still down.
I have been on the web since the mid nineties (remember AOL dial-up when you had to watch your minutes?) so I would THINK I know how to attach a modem.
Finally I lose my patience at 5, call Centurylink and after 20 minutes on hold and another 40 minutes of chatting Houston realizes there is a problem and it is promised to be fixed in 24-48 hours.
NOW I am pretty annoyed after spending a total of three hours on the issue AND working tethered to the internet via 3G all day I take Ben Kinney's Raincamp suggestion over to Twitter and griped about the service and asked if anyone had any experience with Clear (a new alternative since I don't care for the other alternatives).
AND IT WORKED. Someone from CL contacted me on Twitter. I knew this outage would happen and I know it won't be up till Monday PM. I am not happy about it but the heads up made me a little more focused yesterday on getting some more internet related stuff done. I did not know when it would happen (would hope I could ride out another day so I didn't have to "machine gun" my subscribers.)
Back to the main question: I have been getting mixed reviews on Clear Wireless Home Internet and would love to hear from people who may have it.
(FYI, to some of my competition who doesn't like me posting this stuff to AR Communities (formerly Localism), I am because many people in my subdivision read my outside blog and are affected by this outage. Sorry for the inconvenience. I want this classified my my subdivision on my outside blog and I know no other way around this - I can assure you I am IN NO WAY attempting to "game" the system here.)